Owner FAQ

General

What is RVezy? How does this work?

RVezy is Canada’s first and largest RV rental marketplace! If you own an RV, you can list it for free on our website and rent it out to aspiring vacationers when you’re not using it. You can earn up to $1400/week. As an owner on the RVezy platform, we provide all the insurance for your RV when it is being rented out. You and your RV are fully protected during every rental.

Why should I list my RV with RVezy?

Listing your RV on RVezy is completely free! You have full control over all aspects of your rental business. You set all your own pricing and availability, and you get to accept or decline any rental request that comes your way. RVezy provides all the insurance to your RV when it is being rented out so owners do not have to get a commercial insurance policy. We take care of all the marketing, payments, security deposits, tech support, and renter verification.

What is the service fee? What does it include?

Whenever you get a booking, RVezy takes a 15% service fee from the total rental amount. For example, if you set your rental price for $100/day, you receive $85 and we take $15. The RVezy service fee covers all the insurance protection on your RV during the rental.  A minimum service fee of $15/night will be applied to all motorhome rentals and a minimum of $10/night will be applied to all trailer rentals.

How much can I make?

Motorhome owners on RVezy are making on average, $10-15 thousand dollars a season! Trailer owners are making on average $3-6K per season! The RV season is generally from May to October. Owners who accept winter rentals are making even more! This is your rental business so there is no limit to how much you can make.

Insurance Information

How does insurance work?

As an owner on RVezy, your RV is fully protected by our commercial fleet insurance policy when it is being rented through us. What Is Included:

  • $2m Third Party Liability Coverage
  • Collision & Comprehensive
  • Physical damage
  • Fire, Theft & Vandalism

How it Works: When you are using your RV for personal use you are covered by your own personal insurance policy. The minute your RV is rented through RVezy, on the trip start date, the insurance coverage switches over to RVezy's rental policy and you are protected for the duration of the rental. After the rental is over, you are back to your own personal coverage. Your personal insurance is never effected at any time. It's that easy. If you would like to see more information about Insurance, you can also head to the Trust and Safety section of the site.

RVezy's insurance coverage applies to all trailers across Canada. Currently, only motorhomes that are registered and plated in the provinces of Ontario, Alberta, British Columbia, Nova Scotia, and Quebec qualify for insurance coverage. Qualifying motorhomes and all trailers are able to travel all across Canada and the USA.

What's covered by the security deposit?

RVezy holds a security deposit from every renter on their credit card before every rental. We recommend owners set a $1000 security deposit. The security deposit covers any small damages that may occur during a rental that wouldn't result in an insurance claim. If there are damages above and beyond the security deposit, the owner will open an insurance claim and the RVezy disputes team will work to resolve the claim right away.

Do I need a commercial insurance policy?

No. RVezy provides all the rental insurance you will need when your RV is being rented out. As an owner, you only need your own personal insurance policy for when you are using the RV.  

Do you screen renters?

Yes. In order to rent an RV on RVezy renters must be 25 years of age or have had an unrestricted drivers license for over 8 years. Renters must also have a valid drivers license, a clean insurance profile, as well as a valid credit card.

Do you screen my RV?

All RV owners are required to complete an insurance application form. This application is completed so that we have your information on file for insurance purposes. Additionally, we do ask some questions that establish a level of responsibility on the owners part. RVezy is a community of outdoor enthusiasts and we want to maintain an exceptional level of quality and service to all users.

What if my RV gets wrecked?

Our experience is that renters usually return RVs in the same, if not better, condition than when they go out. In the rare case that your RV is damaged during a rental, you are backed by our industry leading insurance coverage provided by Intact Insurance. Your coverage during the rental includes:

  • $2M third-party liability coverage
  • Collision and Comprehensive
  • Physical Damage
  • Fire, Theft & Vandalism
  • RVezy reimburses the deductible

What if my RV never comes back?

Rest assured that RVezy’s commercial insurance policy provided by Intact Insurance has you covered up to the actual cash value of your RV. We offer full replacement value on Trailers 20 years or newer and up to 150K on Motorhomes.  

What if something breaks down when the renter is on the road?

In the event of a breakdown or mechanical failure of an RV, RVezy's roadside coverage that is provided to renters will ensure that they are quickly and safely able to get off the road to the nearest repair facility. At that point, it will be the responsibility of the owner to pay for any mechanical repairs of the RV so that the renter can continue on his/her vacation.

Listing your RV

What type of RV’s can I list?

We love RVs of all shapes and sizes! The great thing about RVezy is the variety of options available to aspiring vacationers. From large luxurious Class A motorhomes to more rustic tent trailers, to Vintage Westfalia Campervans, RVezy has the widest selection of privately owned RVs in Canada. If you own a seasonal park model we even have a category for that - we like to call them RV Cottages.

What qualifies as an RV?

Here is a list of the most common types of RV's we see on our site:

  • Travel Trailer
  • Tent Trailer
  • Fifth Wheel
  • Micro Trailer
  • Hybrid Trailer
  • Class A Motorhome
  • Class B Motorhome
  • Class C Motorhome
  • CamperVan or Conversion Van
  • Vintage Trailer
  • Vintage Motorhome

My RV is older, can I still list it with RVezy?

Yes! However, for your RV to be automatically approved by our insurance policy, it has to be 20 years old or newer. If your RV is older than 20 years, it will require special approval from our insurance provider to ensure that it is roadworthy and in good working condition. Once you list your older RV we will submit the information to Intact for approval.

Can I list my park model?

Absolutely! We refer to park models as “RV Cottages” on our website and you are more than welcome to create a listing. Just make sure to double-check with your campground to ensure that they are comfortable with you renting out your park model on their campsite.

Can I list my fifth wheel?

Fifth Wheel trailers are amazing RVs and are sought after for their spacious interiors and creative use of space. A large pickup truck with a special hitch is needed to tow a fifth wheel and not all renters have access to that type of vehicle. We have many renters who are looking for delivery options and a fifth wheel is a perfect delivery unit. As a fifth wheel owner, you can expect booking requests that request delivery - whether to a campground, festival, outdoor wedding, or even a movie set.

Can I deliver my RV?

Yes. You are more than welcome to offer delivery for your RV for an additional fee if your renter requests it. Many of our owners prefer to deliver and set up their trailers, as they are most familiar with how to handle their trailer, minimizing risk. Just make sure you list the delivery charges in your listing so that you don’t surprise your potential renters with unexpected charges.

What accessories should I provide the renter?

You are not obliged to provide any accessories for renters, however, the more you offer in your RV, the more likely you are to rent it. Many of our top owners offer the following accessories:

  • Linens
  • Dishes and cutlery
  • Camping chairs
  • Outdoor BBQ
  • TV
  • DVDs or Gaming units

How much should I charge?

The base nightly rate that you set for your RV is totally up to you. Your pricing depends on the type, the year, the amenities, the number of beds, etc. Generally speaking, motorhomes rent for between $150 - $250/night. Trailers rent for between $85-$150/night. We recommend checking the website to see what similar units in your area are going for. You can also check out this blog for some pricing recommendations.

Can I list multiple RVs?

Of course! In your dashboard, you can click on "My RVs" then “Add a new listing”. It will be the same process as your first listing and you will see all your RV’s listed on your dashboard.

Do I set the parameters for the rental?

Yes, owners have full control of their listing! As an owner, you set the pricing, availability, and you get to accept or decline any booking request that comes your way. You as the RV owner decide all the conditions of your RV: for example, if you want to allow pets, or winter rentals, etc.

Can I charge for delivery?

Yes, owners can add many different add-ons to their listing, which allows them to charge for things such as delivery. RVezy recommends adding a couple of different options for delivery.

Example:

  • Delivery (Within 100KM) = $100
  • Delivery (within 250KM) = $250

What are add-ons?

These are specific offerings owners can add to their listing at an additional cost. Many owners offer add-ons for delivery, portable generators, BBQ, camping chairs, bike racks, etc. You can add these when you are editing your RV in the “add-ons” section.

Can I charge for Km driven?

Yes, owners can set a daily limit of kms on their RV. You can charge per km if the renter exceeds that amount. RVezy recommends that owners provide an adequate amount of daily kms (300km/day) this allows renters to feel the freedom of driving but also sets a maximum number of kms on each rental.

Can I give a special discount?

Yes, most owners will give a discount for weekly and monthly rentals. You are also allowed to send custom pricing quotes to renters and change individual prices for specific days in your calendar.

How much should I charge for the security deposit?

As the owner, you set the price of the security deposit. On average, we recommend owners charge $1000 for the security deposit as this will help cover any costs that may arise from damages, extra kms, cleaning fees, etc during the rental period. If both owner and renter are happy with the trip and no additional charges are added the renter will receive their full deposit back.

Account Information

How do I create an account?

You can easily create an account by clicking on the “signup” button at the top of the webpage. Once you click on that button you will be prompted to sign up as an owner. You can then choose to sign up with your email, facebook, or google account.

How do I change my email address?

To change your email address, log in to your account by clicking on “sign in” and then head over to your dashboard. Once in your dashboard, click on edit profile. Here you can change your phone number, email address, and other information.

How do I upload my profile picture?

To upload a profile picture, log in to your account by clicking on “sign in” and then head over to your dashboard. Once in your dashboard click on 'edit profile.' Here you can upload a profile picture in the photo section. **Please note that all pictures that are larger than 1024x1024 will be scaled down**

How do I edit my listing

To edit your listing, log in to your account by clicking on “sign in” and then head over to your dashboard. Once in your dashboard, click "edit listing" under the picture of your RV that you want to edit.

Booking Request Information

How does the booking process work?

Renters will send you booking requests right to your inbox. You have the option of accepting or declining any request that comes your way. We recommend communicating with your renters through the messaging thread and ask the essential questions like: Where are you traveling? How many people are going? What is your RV experience? Are you staying at campgrounds with hookups or are you dry camping? etc. You can even exchange phone numbers with your renters.

Once you feel comfortable with your renters, you can accept their booking request. If you get multiple renters requesting your RV for the same dates, you can accept all the requests because it is first come first serve. The first renter to pay the deposit on the rental will secure the RV for their dates. All other overlapping requests will be cancelled and your calendar will automatically be updated.

Can I decline a booking?

Yes, you have full control over who will be renting your RV. You will receive booking requests from potential renters. They will often provide details about their plans, if you are not comfortable with those plans or the RV is not available during those times you are able to decline the booking.

What do I do if a renter wants to change their dates?

If you have a booking request and the renter wants to update their dates, please send an email to hello@rvezy.com with the booking number and new dates and an RVezy team member will be able to update the booking for you.

How do I contact the renter?

You can contact the renter directly through our messaging system in the dashboard. You may exchange phone numbers to help speed up the communication process.

What is an approved driver?

RVezy does a complete background check on all renters who are renting your RV. Once a booking request is submitted, the renter is prompted to complete a background check and driving record check. If everything comes back positive they will be added as an "approved driver" to the booking.

I received my first booking request, what next?

That's great! The first thing you should do is review the dates of the booking request. Make sure the dates work for you and you are comfortable with the trip details. If no details were given, we recommend reaching out to the renter to gather as much information as possible. Once you are ready you can either accept or decline the booking. If accepted, the renter will be prompted to enter payment details. You will be notified when the renter has completed payment and confirmed the booking.

I have received multiple booking requests for the same date, what should I do?

RVezy recommends that you contact each renter and let them know of the other potential renters interested in your unit. This will show the renters that if they are serious about booking they need to make a decision/payment. It is recommended to accept all the bookings and then inform all renters you have accepted multiple bookings for the same dates, so whoever submits their payment information first will secure the booking for those dates.

How do I screen my renter?

RVezy does a preliminary screening of all renters by doing a comprehensive drivers background check and criminal background check making sure they meet proper renting standards. As the owner, we always suggest that you make sure you are comfortable with the people you are renting your RV to. As an owner, asking questions about trip details, how many people are going or even speaking with the renter over the phone is a great way to screen your renter.

What is a booking voucher?

The booking voucher is a document provided to you from RVezy after a deposit is made and a booking request is confirmed. The document includes contact information for both owner and renters, trip details, and RV information.

Who is responsible for cleaning the RV?

Renters are expected to return the RV in the same condition that it was in when they picked it up. If the RV is noticeably dirty or not up to standards then a cleaning fee of $150 can be charged to the renter on the close out. Owners should expect that small things will still need to be completed by the owner, such as sweeping, etc once the renter has removed all belongings from the RV. If you need to add a cleaning fee charge, RVezy has the right to enter it into the claims process and investigate the situation to see if the claim is valid.

Am I responsible for emptying the grey and black tanks?

Renters are expected to return the RV in the same condition that it was in when they picked it up. If the tanks are empty when the renter takes the RV, they should be emptied upon return. As the owner, you are responsible to go over with the renter how to properly empty the tanks during the walkthrough.

Payment Information

When do I get paid?

RVezy provides a secure and reliable platform for both owners and renters. We handle all the transactions between renter and owner to deter fraudulent transactions. RV owners will receive 50% of the payout amount 24 hours after the start date of the rental. Once the RV is returned and you as the owner have left the review and closed out the booking, the other 50% will be deposited. Please note that your first time receiving payment may take up to 7 business days to be shown in your account.

How do I get paid?

RVezy uses direct deposit as the payout method to owners. You will need to provide us with your direct deposit information:

  • Account Number
  • Transit Number (5 digits)
  • Institution Number (3 digits)

To upload your banking information, head to your dashboard and then click on "my profile." Here you can add your banking information required for payouts.

Why do I have to give my Social Insurance Number?

We require a SIN number for any accumulated transaction over $2000. This is required by our payment processing system to help prevent money laundering through the platform.

Do I have to declare my RVezy income?

Yes, money earned by renting your RV out through RVezy is claimable income. We recommend speaking to a professional accountant on how to properly claim the income.

Can I collect HST? Do I need to charge HST?

Yes, as an owner you have the option of adding your HST account number to your profile. If you choose to add your HST account we will automatically charge the renter at the time of the booking and then it will be included in the payout.

Does RVezy provide a statement of earnings?

RVezy provides a payout receipt for each rental, we do not provide an end of year statement.