Cancellation Policy

RVezy enforces a cancellation policy that ensures a fair and equitable process for both renters and owners.

If cancelled by the renter more than 30 days from the date of rental

The renter will receive a full refund of the deposit that was paid minus the RVezy service fee and its tax applied to the rental amount. The owner's calendar will be unblocked for those dates and they are free to accept another rental.

If cancelled by the renter between 30 days and 8 days from the date of rental

The owner will receive 50% of the rental amount and the remainder will be refunded to the renter minus RVezy’s service fee and its tax applied to the rental amount. The owner’s calendar will be unblocked for those dates they are free to accept another rental.

If cancelled by the renter 7 days or less from the date of rental

The full rental amount will be forfeited and forwarded to the RV owner minus the RVezy service fee and its tax. The owner’s calendar will be unblocked for those dates and they are free to accept another rental.

Add-ons, Cleaning Fees, Insurance, Roadside

In the event a renter needs to cancel a booking, regardless of where they fall within the cancellation policy, all add-ons, cleaning, fee, insurance, and roadside charges, as well as the service fee and tax applied on those elements will be refunded.

If cancelled by the owner at any time

The full amount paid will be refunded to the renter, including all fees and taxes. The owner will not receive any payout.

24hr Grace Period

If a renter submits a payment for a booking and needs to cancel within 24 hours of the original payment, the renter will receive a full refund, and the owner will not receive a payout.
Please note that the 24 hour timeline is strict to the exact time of the payment.