In response to COVID-19 protocols, RVezy has put in place a cancellation policy for users who booked an RV before March 4th, 2020 with travel dates before May 1st, 2020.
Users are eligible to move the booking to a future date or cancel the booking based on the following:
The cancellation policy rules and timelines will still be carried over with the exception that owner payouts will not be paid out and the RVezy service fee collected from the renter will be refunded in the form of RVezy credits. Those credits can be used towards any future booking.
This does not apply to bookings made after March 4th, 2020, and all rentals booked after this date are subject to the regular cancellation policy highlighted below.


RVezy enforces a cancellation policy that ensures a fair and equitable process for both renters and owners.

If cancelled by the renter more than 30 days from the date of rental

The renter will receive a full refund of the deposit that was paid minus the RVezy service fee and its tax applied to the rental amount. The owner's calendar will be unblocked for those dates and they are free to accept another rental.

If cancelled by the renter between 30 days and 8 days from the date of rental

The owner will receive 50% of the rental amount and the remainder will be refunded to the renter minus RVezy’s service fee and its tax applied to the rental amount. The owner’s calendar will be unblocked for those dates they are free to accept another rental.

If cancelled by the renter 7 days or less from the date of rental

The full rental amount will be forfeited and forwarded to the RV owner minus the RVezy service fee and its tax. The owner’s calendar will be unblocked for those dates and they are free to accept another rental.

Add-ons, Cleaning Fees, Insurance, Roadside

In the event a renter needs to cancel a booking, regardless of where they fall within the cancellation policy, all add-ons, cleaning, fee, insurance, and roadside charges, as well as the service fee and tax applied on those elements will be refunded.

If cancelled by the owner at any time

The full amount paid will be refunded to the renter, including all fees and taxes. The owner will not receive any payout.

24hr Grace Period

If a renter submits a payment for a booking and needs to cancel within 24 hours of the original payment, the renter will receive a full refund, and the owner will not receive a payout.
Please note that the 24 hour timeline is strict to the exact time of the payment.