Welcome back to our Employee Spotlight series. What makes RVezy's culture so great is our people so we want to highlight them whenever we can. When you join our team, you're joining a group of passionate and motivated people who love what they do and want to continue helping the company move forward (while having fun along the way)!
Meet Malcolm, our Owner Success Manager.
What's your name and your job title?
Hey there I'm Malcolm. I'm the owner success manager here at RVezy.com.
What's a typical day like at RVezy?
Yeah, typical day for the Owner Success team. It varies day to day, which is one of the best parts of the job, actually. But we get to deal with owners constantly via phone, email. We help onboard them onto the platform. If they have any issues or questions about renting out their RV with us, we're there to answer them and help them every step of the way.
Do you have a favourite part of your role?
Favourite part of the role is just getting to talk to different owners every day. We are all across North America. We get to speak with people from Wisconsin to New Brunswick, so it's really dynamic and you meet a lot of interesting people and they're all excited to get started and rent their RV with us.
How have you grown since you started here?
My career here at RVezy has really progressed. I came on four years ago and I started out as a fleet associate and I worked my way up moving into our traditional sales team and now managing the Owner Success team. So the past four years, I've grown personally and career wise tremendously here at RVezy.
What's the workplace culture like?
The culture here at RVezy is great! It's a fun, dynamic group that we work with. There's a work hard, play hard mentality, which is awesome.
What's the best perk of working in owner success?
Massive perk about working at RVezy and in the Owner Success department is that we travel to various events. So we've gone all over the US, all over Canada, to different events such as RV shows, NASCAR events. We love to host Owner Appreciation nights where we bring owners into a venue and we have a night with them, food, and drinks, and we really get to meet our clients and the people we work with every day, which is one of the best parts of the job.