My kids give it a 5 star, and so do I and my wife! Communication was easy, pick up and drop off were flexible, orientation and explanation was thorough, and it was the perfect experience for our family of 4. It was our 1st time renting an RV and Randall made it as easy as it could be:) We had a few questions while on the road, and messaging through the app his responses were quick and helpful! No surprise charges, everything was up front, and any additional charges were expected on the back end (mileage, tank dump, propane refill, etc). We saved up for this trip, and are already planning on saving up for another! You couldn’t ask for a better bargain vs paying for hotels and eating out for every meal. 5/5 and 10/10 would recommend!!!