À propos de Pascale

Très bon locataires, belle communication et ils ont pris bons soins de la roulotte!!!

What began as an unfortunate mechanical issue escalated into an exercise in entitled financial restitution. When a water leak resurfaced mid-trip, we offered an immediate 100% cancellation refund. The guest explicitly declined, choosing to finish their 7-day stay knowing the water system would remain off. Upon return, we fully refunded unprovided add-ons and issued a 25% refund to compensate for their cleanup time and laundry. Despite accepting those terms mid-trip, the guest demanded a 70% refund of the gross booking total—a figure that far exceeds the host’s actual payout after platform fees and taxes, essentially demanding a free vacation. Future hosts should beware of post-trip demands that far exceed agreed-upon terms.