À propos de Gary

Good

Awesome experience with the exception of the ROADSIDE ASSISTANCE contractor. More on that at the end. The RV owner, Gary, was professional, patient and super helpful (and AVAILABLE!) the entire rental period. Coach was impeccably clean & well apportioned with amenities/ add-ons that delighted my group. Most importantly, it drove like a DREAM! In my search for my own coach to purchase in the next 2 years, this experience makes Thor Miramar a definite contender. I couldn't have had a better experience! *Roadside Assistance: RVezy strongly recommends it and this owner required it, so I purchased only to have an awful experience when I went to use it. The representative we had was extremely rude & unhelpful... when I included the zip code of the coach location after the battery drained all the way down & I needed a jump, the representative snarkily replied, "We're not trying to mail you a tow truck... why are you giving me the zip code?!". He then proceeded to tell me to find my own tow company. I had to prompt HIM after that with, "And then what... do you provide an authorization? Do they call or me? Do you have preferred vendors?". His answer, "I guess so". He red fused to be more helpful to than that and neither would he give me a timeframe whereby THEIR tow truck provider to get to my location. I ended up going on YouTube and finding out how to "Emergency (self) Start" the RV myself using the coach's internal system. When he called back (same guy) over an hour later, he berated my friend who answered my phone bc I was driving for not calling him back to say I had gotten coach running (something I would definitely have done had he & the service offered NOT been so deplorable). I am demanding a refund of my, per day, Roadside Assistance coverage fee and STRONGLY recommend RVezy find a new provided. The reason my rating remains 5-Stars is because that "blip", as awful as it was, was not enough to ruin/ drag our overall experience... AS LONG AS the issue is taken seriously by RVezy and I am made whole. Of course I have already reported it.