New Grand River 22MB Travel Trailer

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DO NOT RENT THIS TRAILER! This trailer leaked very badly in 2 places on the main bed. I asked the owner beforehand — a recent review flagged the same leak — and was told it was fixed. It wasn't, and the damage behind it is bad enough that I'd have serious reservations believing her if she claims it's fixed. Additionally, the mattresses are simply thin pieces of foam, especially on the bunk beds, so you are basically sleeping on plywood. The stereo does not work and many of the attachments are broken or missing (ie the curtains and rods in the bunk area). We had to leave early due to this and abandon the trip. The owner refunded the rental fee but still charged the $644 delivery fee. RVezy's policy calls for a pro-rated refund (total cost) on failed trips — not honoured, even after I offered to cover 1 of our 3 nights.

Very disappointing rental experience. Please do not ignore 1-star reviews, especially when they are recent. That's what I did, and I learned my lesson. The RV delivery was agreed for 2:00 PM, but it did not arrive until approximately 6:00 PM — a 4-hour delay that significantly affected our first day and our plans. We also paid for a water fill and septic dump service, but the RV arrived without water, meaning a service we specifically paid for was not properly provided. Add to that a full blackwater tank to keep things interesting. Bathtub was dirty, lavatory was full of hairs, pipe under lavatory was leaking. The $70 preparation fee was mandatory but delivering the RV clean is not. Once I raised these issues and demanded a partial refund, the host then added a $170~ additional charge to my account concerning alleged odors in the RV due to us cooking. We cooked bacon and eggs for a couple and a toddler with the windows open; we did not cook up a storm for a party. To air it out for a few hours would suffice, but the host felt it was necessary to buy cleaning supplies and charge that to us, plus their time driving. Overall, the combination of the late delivery, paid services not being provided as agreed, and what appeared to be retaliatory charges once I raised a complaint made the rental experience frustrating and disappointing. For the amount paid, the RV should have been delivered on time, properly prepared, and ready to use with the services that were included and paid for. Unfortunately, that was not our experience. I would recommend that future renters carefully consider these issues before booking.