Ryan was great to deal with. He responded quickly to our questions before and during the rental process. He went way beyond simply renting the trailer to us-- he recommended sites in the area, and when the power went out in the campground, he was ready and willing to bring a generator to the campsite!! The only negative was the weather on the Thanksgiving weekend (6 inches of snow, ugh) and, unfortunately, Ryan couldn't fix that! Thanks, Ryan, for making our first RV rental experience a positive one.