Both Kristen and her husband were easy to communicate with, and a pleasure to work with , They went above and beyond when going over the pre-trip utorial and demonstration. Their RV was very well set up with things one might need such as RV toilet paper, shampoo, dish soap, trash bags, and rubber gloves to use when dumping the tanks at the end of the trip. The RV was very comfortable and perfect for our trip. We would definitely look to rent this RV from them again in the future.