As a host on the RVezy platform, responding quickly to booking requests and inquiries helps keep your listing visible and your host metrics strong.
Timely communication shows you’re a reliable host, builds trust with potential guests, and prevents expired requests that can impact your listing's visibility. Here’s why it matters— and how to stay on top of your messages.
Why quick responses matter
When a guest sends a booking request, you should always accept or decline within 48 hours before the booking expires. However, we highly recommend that you respond to your guest within 24 hours. Responding quickly shows your dedication to great service, and build trust with potential guests making them more likely to choose your RV.
What to do when the guest is not responsive
Managing unresponsive guests can be challenging, but you could manage these situations effectively while maintaining your host metrics.
If your acceptance rate is in good standing, feel free to decline the booking request. If you're aiming to protect your host metrics, consider accepting the request, but let the guest know that payment should be made only after they confirm the essential trip details.
For prepaid booking requests, you can send a special offer that clearly outlines what information you require to finalize the booking. This lets you accept the booking request without processing payment until the guest responds.
By implementing these strategies, you can effectively manage unresponsive guests while maintaining strong host metrics and ensuring a positive experience for you and your guests.
What happens when bookings expire
Expired booking requests can negatively affect your host metrics, and multiple expired requests may even result in your listing being temporarily hidden from Search, which can be detrimental to your hosting success.
By responding promptly, you ensure that your listing remains active and accessible to potential guests.
Maintaining visibility and strong host metrics
Maintaining strong host metrics, particularly a high response rate, is crucial for optimizing your listing's visibility in search results. Consistently responding to booking requests and ensuring none expire demonstrates your reliability, enhancing your listing's competitiveness and potentially leading to increased bookings and positive reviews.
Best practices for timely responses
- Turn On Notifications: Enable push and email notifications to alert you of new booking requests and inquiries. This ensures you never miss an opportunity to engage with potential guests.
- Prioritize Communication: Make it a habit to check your RVezy account regularly and respond to any request or inquiry as soon as possible.
- Use Preapproval: Preapprove inquiries with a special offer to streamline the booking process
- Engage with Guests: Use inquiries as an opportunity to engage with potential guests and provide detailed information about your listing.
By prioritizing timely responses, you can enhance your hosting experience on RVezy, maintain strong host metrics, and ensure your RV listing remains visible and attractive to potential guests. Remember, your responsiveness reflects your commitment to providing exceptional service, and it can make all the difference in securing successful bookings.