About Shangcao

The host was very nice, as a person I liked him. The problems were with the trailer, and the fact that the host waited until we were picking up the trailer to enlighten us about the biggest weakness of the trailer. We were warned the first time we saw the trailer that you couldn't put toilet paper down the drain. We accepted this fact and still went ahead with the rental. The big problem was when we picked up the trailer and were being shown how to use everything, the host shared that we should not operate the slide if it was in the very hot sun, to try and move the slide in cooler hours. One day we partially opened the slide, just to have enough room to access the fridge, at a rest area on the highway for lunch, it was not hot out, yet it jammed on the way back in. We were 100km out of cell service area. The choice was to drive with an open slide down the highway or drive to cell service, contact RV EZ and have someone sent to fix it. RV EZ was reached an hour later and said their roadside assistance doesn't cover slides. The hosts answer was to unhitch the trailer, drive to a lake and relax, then return to the trailer in the evening and hope the slide would work. Neither answer was good enough. We instead drove with the slide open, not wanting to leave the trailer unattended on the highway. During the next few days the slide continued to get worse to the point we closed it at 5:00am on the final day to make sure we wouldn't have to drive with it open again. RV EZ has since issued us an RV EZ credit of $150 for the inconvenience. The slide is an integral part of this trailer, since in the closed position it shuts off the walkway to the fridge, washroom, and rear bunks. I feel that if you are renting a trailer, and you know there is a problem with a vital part, you should repair the problem before entering into a rental agreement.

Overall RV was as expected. Spacious table and bench area was nice. Not much storage space and mattresses are very thin.

RV was great! Clean, everything worked. We stayed nice and warm during our winter camp trip. Would rent again!

This was a great trailer for our family. Very new, modern and spacious. Easy and flexible process for pick up and drop off.

We had a great experience on our trip, and the RV was set up and ready for us upon arrival. Pick and drop off went well!

Nice family. RV was returned in great condition. We would be happy rent RV them again.