About Ted

With over 20 years of progressive experience, I have developed a deep understanding of what it takes to deliver an exceptional customer experience. My career has spanned from the fast-paced world of restaurant management to the strategic environment of financial services, always centered on building and maintaining strong relationships. At ATB Financial, my decade-long tenure has been marked by a focus on customer advocacy. As a Relationship Manager, I leverage my background in business analysis to understand and address client needs, consistently aligning with ATB's strategy to make banking work for people. My earlier roles as a Business Advisor and in Business Analysis sharpened my ability to identify customer pain points and develop tailored solutions, earning me the prestigious 2019 ATB Financial Iron Roster Award. My foundational experience in the restaurant industry, including leadership positions at Pizza Hut and McDonald's, taught me the critical importance of service excellence and team management. As a Restaurant General Manager and Field Training Manager, I was responsible for every aspect of the customer journey, from initial interaction to problem resolution, building a solid foundation in customer-centric operations. This professional experience is complemented by a strong commitment to community service. As a Board of Director for Care for Newcomers, I apply my business acumen and empathetic approach to help new immigrants navigate their new community. This role, along with my volunteer work in Digital Literacy and with the Red Deer Rebels Hockey Clinic, demonstrates my dedication to helping others and using my skills to make a positive impact. My educational achievements, including a Dean's List Award from Red Deer Polytechnic, further underscore my commitment to continuous learning and professional growth. This diverse and extensive background positions me as a leader who not only understands customer needs but also has the practical experience to exceed expectations.