About Amy H

As others have stated, Amy is an extremely sweet person. It's obvious that she goes out of her way to ensure her guest have a good time. That being said, there were A LOT of issues with the RV that were not mentioned prior to picking up the RV for our trip, that if they had been mentioned we would have selected a different vehicle. As we arrived to pickup the vehicle for our trip Amy began pointing out issues with the RV as they began immediately. First the lighting in the RV flickers (seizure warning) constantly, we ended up covering the interior lighting with cloth and using the under cabinet lights. Second she showed us that NONE of the level readings on the RV were correct. She said she emptied the grey and black water tanks prior to our trip, but they were almost completely full on pickup. The A/C in the RV did not work, or when it did work it POURED water from the ceiling unit and none of the roof a/c vents worked, so it only blew from the main which did not cool the rest of the RV, only under the A/C. We ended up putting a garbage can under the A/C to catch the staggering amount of water leaking from the unit. Then there was the rain. Literally all of the rooftop vents leaked water like a siv when raining. She had additional vents covering the exit vents which prevented me from fixing the issue while on the road, so we had to deal with yet another water issue on the road. Small issue was the veneer peeling around the dining area. My son ended up cutting his hand on the peeling plastic. A little trimming up of the area peeling can easily fix this. Road noise was maddening! There is not a single bushing or noise dampener in this RV, literally every single thing that could clank or bang was working in sync. It was like standing inside of a 10ft snare drum and using pine tree's as the drumsticks. Rubber dampeners between the microwave, oven and fridge could reduce this dramatically! The main tv is not bolted down tight enough so it squeaks constantly while driving down the road. I solved this by applying a towel behind the TV to get the metal away from the wood, which is what was causing the squeaking to begin with. Leveling jacks do not deploy correctly. The left side did not come down at all. Shower drain is not connected to the grey tank and leaks directly onto the roadway under the shower. This is illegal in every state and almost got us a massive fine in FL until we showed the officer our rental agreement. Rubber steps into RV were not glued down correctly. The adhesive they used became a slick as oil when the floor of the RV became warn. We did not know this until my wife was exiting the RV and the rubber step slipped out from under her, causing her to fall onto the metal steps as the rubber slid from under her feet. She hurt her back and has bruising on her arms, legs and lower back. Mechanically, the RV is rock solid and it got us there and back, but all of the issues and problems we had along the way left a horrid taste for ever renting an RV again. This was literally a trip from hell for our family as we had to work around all of the issues on our trip. In closing, I'd like to again say that Amy is a very sweet and kind lady who has the best intentions, but it's very obvious she is in over her head on this one. She's quite ignorant on many of the aspects of owning and maintaining an RV. I mean no disrespect in that statement, ignorance is easily solved through education and experience.

My recent RV rental experience with The Braun Family (Amy) was truly commendable, characterized by her exceptional communication skills and polite demeanor throughout. From the outset, Amy demonstrated a keen understanding of customer service. She was prompt in responding to my inquiries, patiently addressing all my questions about the RV's features, rental terms, and insurance options. Upon arrival to pick up the RV, I was greeted warmly by Amy. She took the time to walk me through the vehicle's operations, ensuring I felt comfortable with its functionalities. She was polite and courteous mannerisms reflected a genuine dedication to customer satisfaction, setting a welcoming tone for the journey ahead. Throughout my rental period, I appreciated her continued accessibility. Whether I needed assistance troubleshooting a minor issue or had a general query about RV maintenance, she remained communicative and responsive. In conclusion, my experience with the Braun Family RV Rental was marked by her wonderful communicative skills and polite demeanor. I would rent from them again and again and again.

Amy was very helpful and prompt in her response whenever I needed anything or had a question about the RV. I highly recommend renting this RV and I would absolutely rent from her again. Thanks!

My family and I had one of the best experiences rented an RV with Amy. She was very kind and professional and got back to us very quickly. We got the RV dropped off on time. My kid and my family enjoy all the amenities. Plenty of space and very clean. She was also very polite and professional when I needed any questions answeredAnd help me through the process of the RV I would highly recommend my friends and family to rent with her or anyone looking for a great time .

The host was very nice and easy to work with. Communication response was immediate.