2019 Four Winds 23U E3

I have driven RVs for 18 years and have rented RVs for 6 years. I now have 8 RVs total ( two of them are new coming, six of them just all new remodels). Over the years, I’ve learned so much about RVs and gained experience dealing with all sorts of situations, so I am always prepared to help my customers! Eighteen years ago, I rented a 30-feet RV from a rental company for the first time.  The minimum amount of time you can rent it for was three days, which meant that if you rented it for less than three days, you would be charged for the three-day price. We ended up driving the RV to Santa Barbara. The rental owner only taught us for five minutes. It was overly complicated and full of jargon. I was very confused. The RV itself was also unclean, with a lot of dust collecting in the corners. It also had a strong odor. On top of that, the RV made driving it noisy. The contract stipulated that the RV had to be picked up by 3PM and returned by 11AM after three days, like hotel. We started our trip in Santa Barbara by cooking a meal on the beach, and also ran the generator for a while. We then drove to the camping ground, connected with the free water, electricity, and sewage. However, the overall experience was very negative. It was smelly and too cold to even sleep through the night. We ended up cutting our trip short, returning the RV the next morning. Because of a traffic jam, we were charged for an additional $100 for being late for 10 minutes. With the various bills pilling up, we felt like the overall experience was unsatisfying.   So then we decided to purchase RV ourselves, and also use this experience to share our story with everyone!   1.My RV must be clean at all times and must meet five-star hotel requirements. The essence of RV travel is comfort and experience, and thus maintaining a clean and comfortable environment is the basic requirement. 2.The RV must be kept in its best condition. The tires should be replaced constantly, and sometimes replacing the motor oil is also necessary before a long-term booking.  A thorough inspection must be done before every single rental booking. This is because we believe that traveling is all about leisure, and any potential breakdown during the trip can easily ruin the mood. 3.RV is a hybrid between a house and a car, which means that a proper and detailed explanation of RV usage is needed for all customers. We think in the perspective of a guest who knows nothing about RVs, and thus aim to explain until our guests are familiar with all the functions. It is also easier to explain before one heads on the road. 4.All charges must be clear and transparent. Small things like the GPS, the utensils, gloves, flashlights, DVDs, and chairs are all free for use. Any charge over $50 must be clearly explained, and make sure the guest signs a confirmation. We have a clear listing for each charge. Any changes will be signed for confirmation before the start of the trip. No extra charges will be charged without confirmation beforehand. 5.Renting a RV is like booking a hotel room. The standard policy is to check in at 3PM and check out by 11AM. However, if there is no other booking that day, we will allow guests to either pick-up earlier or return later. No extra fee because of a traffic jam. We want to keep the return period relatively flexible, so that the guests don’t feel rushed. 6.We place ourselves in the shoes of our guests as if we are the travelers, and thus prepare the things that guests may need in an emergency such as first aid kit, tool boxes, flashlight, and others. Just in case for everything. 7.Remember to prepare warm quilts and fitted sheets for overnight stays. It is easy to find shade but its harder to stay warm when the temperature drops. For any booking longer than 5 days, we will prepare an extra high-quality bedding set. We even spent $700 to buy a Dyson for heating and cooling. In the winter, we prepare 6 ways to keep it very warm inside the RV. 8.We won’t charge for any minor damages under $30, including broken keys and scratches. The most important thing about RV travel is to be happy. We will try our best to meet our customers’ needs, save them from unnecessary worries and concerns, and make sure all charges are transparent and communicated beforehand. This RV is perfect! Our family of 6 loves it, and we hope you will have as much fun as it has brought us. Let's share and enjoy it. ** We sanitize our RV thoroughly. It’s very clean, just like a five star hotel. You can drive it with a regular class C license. I love traveling, nature, and RV life. I have run 7 miles every day for 37 years and have never missed a single day. My RV is my dream moving house. It takes us around the United States. I have a big Belgian shepherd. He runs 7 miles every day with me. My four kids love RV life too. They like doing everything on the RV: their homework, watching TV , playing games, sleeping, taking showers, cooking, napping, so we always keep the RV very clean! The RV also has two showers, inside and outside, both hot and cold water. The RV has four kinds of power: engine, generator, propane, city electric..it even has three batteries ready for starting. It’s a magical RV! Most RVs have fresh water tanks that hold about 50 gallons. Because of the large capacity, emptying the tank can be a hassle—you need to use a pump to slowly drain it bit by bit, which takes a lot of time. As a result, water often sits in the tank for long periods. It’s like a home fish tank: if you don’t change the water every three days, it quickly becomes unpleasant. I’ve been RVing for 18 years and renting out RVs for more than 6 years. Each time, I make sure to empty the tank completely and only fill it with fresh, clean water about an hour before departure.