Rv Rentals Way of Life's Grand Design Imagine XLS 21BHE Travel Trailer GD1

DO NOT RENT FOR DRY CAMPING. Tbh just buyer beware. We have rented and owned our own trailers many times.Thistime we decided we would rather not tow ourselves and do a drop off for ease. Right away I could tell this rental company was going to be difficult. They were rude off the bat. 1.When asked when the drop off would be so we could make sure we would be there they were vague this made me nervous but ignored it thinking maybe it was an issue of language differences. They told me between 1 and 4pm but they're very busy so it may be slightly later but hopefully around 3. it was dropped at 9 am when we weren't there to direct. We had 4 campsites booked so we could choose the best one for our camper, when everyone was in tents to have a camp homebase w us as kitchen. Now that was not an option bc of their lack of communication. 2.We asked whether they had pans.They would not confirm saying just pack what we needed. They didn't want to be held to anything in the future they said. 3. THE BIG ONE The battery ran out after less than a day. When asked for help, they said that it's bc it's hot and the refrigerator was running and they assumed we knew this would happen. *There is no reason to run a refrigerator off a battery.* It just needs it's pilot light lit. They did not do this and proceeded to tell me it's our fault for dry camping and paying for a glorified tent.That tjey assumed we had common sense and would know it wouldn't last the weekend. We have always had a trailer for drycamp at this same site and its been hotter other trips there. Never has it been an issue. The only time we used any electricity was for twenty min at bedtime for lights and the water pump we are used to using it sparingly and have never had it die before day 3 this was day 1. They wouldn't provide a generator or a new battery or give a discount for the trailer to be "a glorified tent". We didn't have water for washing, or a fridge. Luckily we had friends with us who helped w water and a cooler but it entirely defeated the purpose of the camper. Terrible terrible customer service. Never again. I'm so annoyed we spent our only family vacation money on a "glorified tent". To me it's common sense to light a pilot and tell the clients what is included in their rental.