Travel trailer rental Twentynine Palms, CA

What a tremendous experience. Flew in from 2,500 miles away and the camper was being set up on site when we arrived. It was spotless inside and out with more than enough supplies. Everything worked perfectly and hosts were absolutely the nicest folks on the planet.

The RV that was rented should not have been rented. The appearance in the inside was horrible, the tape on the cabinets were peeling. The owner must have rented out to people who took it out to the beach, before renting to us because it was sand everywhere, it was sand in the kitchen, on the stove making it difficult to cook, in fact we weren’t able to cook in that kitchen, there was sand behind the kitchen faucet, in the window seals in the kitchen it was sand on the floor in the kitchen, bedroom, and the bathroom. Sand residue in the corner of the shower. We had to use an air mattress on top of the bed because sand was in the bed. Also, it became a safety issue, we were campers of all women, and the camper could not be locked from the inside. We have to have a friend take the key and lock the door from the outside . I can go on about our horrible experience with this RV. I just hope you guys do a better job vetting these owners who rent these RVs, because they are making your company look bad. I feel we should get the cleaning fee refunded back. We also have pictures and video.. if I can give it a negative star I would.

DO NOT RENT FOR DRY CAMPING. Tbh just buyer beware. We have rented and owned our own trailers many times.Thistime we decided we would rather not tow ourselves and do a drop off for ease. Right away I could tell this rental company was going to be difficult. They were rude off the bat. 1.When asked when the drop off would be so we could make sure we would be there they were vague this made me nervous but ignored it thinking maybe it was an issue of language differences. They told me between 1 and 4pm but they're very busy so it may be slightly later but hopefully around 3. it was dropped at 9 am when we weren't there to direct. We had 4 campsites booked so we could choose the best one for our camper, when everyone was in tents to have a camp homebase w us as kitchen. Now that was not an option bc of their lack of communication. 2.We asked whether they had pans.They would not confirm saying just pack what we needed. They didn't want to be held to anything in the future they said. 3. THE BIG ONE The battery ran out after less than a day. When asked for help, they said that it's bc it's hot and the refrigerator was running and they assumed we knew this would happen. *There is no reason to run a refrigerator off a battery.* It just needs it's pilot light lit. They did not do this and proceeded to tell me it's our fault for dry camping and paying for a glorified tent.That tjey assumed we had common sense and would know it wouldn't last the weekend. We have always had a trailer for drycamp at this same site and its been hotter other trips there. Never has it been an issue. The only time we used any electricity was for twenty min at bedtime for lights and the water pump we are used to using it sparingly and have never had it die before day 3 this was day 1. They wouldn't provide a generator or a new battery or give a discount for the trailer to be "a glorified tent". We didn't have water for washing, or a fridge. Luckily we had friends with us who helped w water and a cooler but it entirely defeated the purpose of the camper. Terrible terrible customer service. Never again. I'm so annoyed we spent our only family vacation money on a "glorified tent". To me it's common sense to light a pilot and tell the clients what is included in their rental.

The rental process was simple and easy.

Nicole was very thorough through our rental experience.

Very flexible and understanding. Definitely recommend and will use again in the future.

Overall a great experience, good communication and customer service I would definitely come back here again.

David & Chris were great. The first trailers’ hitch had some electrical issues causing a poor connection with my truck, but they were extremely helpful and responsive and even went so far as providing another trailer (same floor plan) for our trip instead. We had a great time, highly recommend.

Everything was great with the travel trailer. Pickup and drop off was super easy! We had no problems with hookups. It was really nice to have a comfortable place to sleep at night. We will be booking again when we go on another adventure! Thank you so much! ☺️