John was very good with communications, replying to messages and questions quickly and very accommodating for arranging pick up times and a location to park our car. He was new to this particular model of RV, so we had to figure somethings out together over messages. We were new to RV's too, but the travato works very well once you learn how it works. You'll have to watch several YouTube videos to learn. Easy hookups and dumping. Interior in great shape and premium looking. Note that the solar panels does run your general power needs like lights, tv, but it won't run the fridge or the AC. That has to be on generator, propane or shore power (hooked up). If it's the summer time, you may use many generator hours to run it, which will cost you. Generator and AC is kind of loud. Propane lasts a long time, stove cooks really well. Awning didn't work when we rented. RV is class B, like a large van and it was very easy to drive and to back up, really comfortable, good on gas. Very good RV to rent, especially for a couple!